AGB
TERMS & CONDITIONS
Last Updated: September 5, 2026
OVERVIEW
Welcome to fairix.shop.
The terms “we,” “us,” and “our” refer to fairix.shop, operated by Proptech IoT ApS.
We operate this online store and website, including all related information, content, features, tools, products, and services offered through the website (collectively, the “Services”). Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
These Terms & Conditions (“Terms”) describe your rights and obligations when using our website or purchasing products from us.
By accessing our website, using our Services, or placing an order, you agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies made available on our website.
Nothing in these Terms limits or excludes any mandatory consumer rights granted to you under applicable Austrian or European Union consumer protection law.
SECTION 1 – ACCESS AND ACCOUNTS
By using our Services, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.
When placing an order or creating an account, you may be required to provide certain information, including your:
-
Name;
-
Email address;
-
Billing information;
-
Shipping address; and
-
Payment information.
You agree that all information provided by you is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
You must not use our website for fraudulent, unlawful, or unauthorized purposes.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display and describe our products accurately.
However, product colors, appearance, and visual details may vary slightly depending on your device, screen settings, photography, or product updates.
Product images are intended to provide a reasonable representation of the product.
Automotive Diagnostic Devices
Our store primarily offers automotive diagnostic devices and related accessories.
Vehicle compatibility, available diagnostic functions, supported control units, service functions, coding capabilities, and other features may vary depending on factors including:
-
Vehicle manufacturer;
-
Vehicle model;
-
Model year;
-
Engine;
-
ECU or control module;
-
Vehicle configuration;
-
Regional vehicle specification; and
-
Software version.
Customers should review the product description and available compatibility information before purchasing.
Where compatibility information is unclear, customers may contact us before ordering at:
We reserve the right to update product descriptions, specifications, packaging, accessories, or availability where reasonably necessary, provided that such changes do not unlawfully alter an existing customer order.
Products supplied to consumers must comply with the applicable contract and mandatory consumer protection requirements.
SECTION 3 – ORDERS
When you place an order through fairix.shop, you are submitting an offer to purchase the selected products.
After your order is submitted, you may receive an electronic order confirmation.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving:
-
Incorrect pricing caused by an obvious technical error;
-
Product unavailability;
-
Suspected fraud;
-
Invalid payment information;
-
Incorrect or incomplete delivery information; or
-
Legal or regulatory restrictions.
If we cancel an order after payment has already been collected, the applicable amount will be refunded using the original payment method.
Please review all order information carefully before completing your purchase.
SECTION 4 – PRICES AND PAYMENT
Product prices are displayed on our website before checkout.
The final amount payable will be shown before you submit your order.
Any applicable taxes or charges required to be disclosed under applicable law will be shown as part of the purchasing process.
Shipping to Austria
For eligible orders delivered to Austria:
Standard Shipping: FREE (€0.00)
No standard shipping fee is charged for eligible Austrian orders.
We may change product prices or promotional offers in the future. Changes will not affect orders that have already been accepted except where permitted by applicable law.
Available payment methods are displayed during checkout.
You agree to provide accurate and authorized payment information when placing an order.
SECTION 5 – ORDER PROCESSING, SHIPPING AND DELIVERY
Order Processing Time
Our standard order processing time is:
0 business days
This means that eligible orders are normally processed on the same business day.
Orders placed outside normal processing periods, on weekends, or on public holidays may be processed on the next available business day.
Shipping Cost
For orders shipped to Austria:
Standard Shipping: FREE (€0.00)
Estimated Delivery Time
Our typical estimated delivery time is:
3–7 business days
Delivery estimates generally apply after the order has been processed.
Delivery times are estimates rather than absolute guarantees unless we expressly agree to a guaranteed delivery date.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
-
Carrier delays;
-
Severe weather;
-
Public holidays;
-
Transportation disruptions;
-
Incorrect delivery information; or
-
Other exceptional circumstances.
If a delivery is materially delayed, customers may have rights under applicable consumer law.
Risk of Loss
For consumer orders, the risk of accidental loss or damage generally remains with us until you or a third party designated by you, other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.
SECTION 6 – RETURNS AND 30-DAY RETURN POLICY
We offer a 30-day return policy.
You have 30 days after receiving your product to request an eligible return.
To request a return, contact:
Please include your:
-
Name;
-
Order number;
-
Product concerned;
-
Reason for return; and
-
Relevant photos or videos if the product is damaged, defective, or incorrect.
Do not send a product back before contacting us.
We will provide the appropriate return instructions and return address after reviewing your request.
Our voluntary 30-day return policy is in addition to, and does not replace, any mandatory statutory consumer rights.
Full return conditions are described in our Return & Refund Policy available on fairix.shop.
SECTION 7 – EU 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer purchasing online in Austria or another country where the applicable European Union consumer rules apply, you generally have the right to withdraw from an eligible distance contract within 14 days without giving a reason.
For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, takes physical possession of the goods.
To exercise your withdrawal right, contact:
You must clearly communicate your decision to withdraw before the applicable withdrawal period expires.
This statutory withdrawal right is separate from our voluntary 30-day return policy.
Certain statutory exceptions may apply to specific categories of products or services as provided by applicable law.
Please refer to our Return & Refund Policy for further information.
SECTION 8 – DEFECTIVE OR NON-CONFORMING PRODUCTS
Please inspect your product after delivery.
If your product:
-
Arrives damaged;
-
Is defective;
-
Is materially different from the product ordered;
-
Is missing essential components; or
-
Is otherwise not in conformity with the purchase contract,
please contact us at:
Please provide your order number and, where appropriate, photos or videos showing the issue.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection law.
Depending on the circumstances and applicable legal requirements, remedies may include:
-
Repair;
-
Replacement;
-
Price reduction; or
-
Refund.
Nothing in these Terms reduces or removes your mandatory statutory rights regarding defective or non-conforming goods.
SECTION 9 – ORDER CANCELLATIONS
If you wish to cancel an order before dispatch, contact us as soon as possible at:
Because eligible orders may be processed on the same business day, we cannot guarantee that a cancellation request will be received before fulfilment begins.
If the order has already been dispatched, your applicable statutory withdrawal rights and our Return & Refund Policy may still apply after delivery.
SECTION 10 – PRODUCT USE
Automotive diagnostic products should be used according to the supplied instructions and for their intended purpose.
Customers should take reasonable care when connecting diagnostic equipment to vehicles.
Where a product requires particular technical knowledge, customers should follow the relevant operating instructions or seek appropriate professional assistance.
We are not responsible for damage resulting solely from unauthorized modification, intentional misuse, improper connection, or use clearly contrary to the supplied product instructions, to the extent permitted by applicable law.
This section does not limit your statutory rights where the product itself is defective, unsafe, incorrectly described, or otherwise non-conforming.
SECTION 11 – INTELLECTUAL PROPERTY
The website and its content, including applicable:
-
Text;
-
Graphics;
-
Logos;
-
Website designs;
-
Images;
-
Videos;
-
Product presentation;
-
Software; and
-
Other materials
are owned by or licensed to fairix.shop, Proptech IoT ApS, or their respective licensors, unless otherwise indicated.
These materials may be protected by copyright, trademark, and other intellectual property laws.
You may use our website for lawful personal and non-commercial purposes.
You may not reproduce, republish, distribute, commercially exploit, or create unauthorized derivative works from protected website content without permission from the relevant rights holder.
Third-party trademarks and product names remain the property of their respective owners.
SECTION 12 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools, integrations, applications, payment services, or other functionality supplied by third parties.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for third-party services to the extent that such responsibility lawfully belongs to the relevant third-party provider.
Nothing in this section excludes liability that cannot legally be excluded.
SECTION 13 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
These links may be provided for convenience or informational purposes.
We do not control independent third-party websites and cannot guarantee their content, availability, security, or practices.
Before entering into a transaction with an independent third party, you should review its applicable policies and terms.
SECTION 14 – RELATIONSHIP WITH SHOPIFY
fairix.shop is hosted on Shopify.
Shopify provides the technological e-commerce infrastructure used to operate our online store.
However, purchases made through fairix.shop are transactions between you and Proptech IoT ApS, unless expressly stated otherwise.
Proptech IoT ApS is the merchant responsible for products sold directly through fairix.shop.
Shopify is not the seller of our products merely because our store uses Shopify's platform.
SECTION 15 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable data protection laws.
Because our store is hosted on Shopify, Shopify may also process certain personal information necessary to provide its platform and related services.
For more information, please review the Privacy Policy available on fairix.shop.
SECTION 16 – CUSTOMER FEEDBACK AND REVIEWS
If you voluntarily submit feedback, suggestions, product reviews, photographs, comments, or other content to us, you confirm that you have the necessary rights to submit that content.
You must not submit content that:
-
Violates applicable law;
-
Infringes intellectual property rights;
-
Contains malicious software;
-
Contains unlawful threats or harassment;
-
Is intentionally misleading; or
-
Unlawfully violates another person's privacy.
Where permitted by law and subject to applicable data protection rules, you grant us the rights reasonably necessary to display, reproduce, and use content that you intentionally submit for publication or promotional use.
SECTION 17 – ERRORS AND INACCURACIES
We aim to keep information on fairix.shop accurate and current.
Occasionally, information may contain typographical errors, technical errors, or omissions relating to:
-
Product descriptions;
-
Specifications;
-
Pricing;
-
Promotions;
-
Availability;
-
Shipping information; or
-
Delivery estimates.
Where permitted by law, we may correct genuine errors and update information.
We will not use this section to remove rights that consumers have under mandatory applicable law.
If an obvious pricing or technical error affects an order, we will contact you where appropriate.
SECTION 18 – PROHIBITED USES
You may not use the website or Services:
-
For unlawful purposes;
-
To commit fraud;
-
To violate applicable laws or regulations;
-
To infringe intellectual property rights;
-
To transmit malware or malicious code;
-
To interfere with the security or operation of the website;
-
To collect personal information unlawfully;
-
To impersonate another person;
-
To submit intentionally false or misleading information;
-
To conduct unauthorized scraping or automated interference with the Services; or
-
To interfere with other customers' lawful use of the website.
We may restrict access to the Services where reasonably necessary to protect the website, our customers, or our legal rights.
SECTION 19 – AUTOMATED SYSTEMS AND AGENTS
Automated systems, software agents, bots, or similar technologies must not access or interact with the Services in a manner that:
-
Circumvents technical protections;
-
Bypasses security controls;
-
Misrepresents automated activity as human activity;
-
Interferes with normal website operation;
-
Extracts protected information unlawfully; or
-
Violates applicable law or these Terms.
We reserve the right to implement reasonable technical measures to protect our website and customers.
SECTION 20 – TERMINATION OR RESTRICTION OF ACCESS
We may restrict or terminate access to our Services where reasonably necessary, including where a user:
-
Materially violates these Terms;
-
Uses the Services unlawfully;
-
Attempts fraud;
-
Threatens website security; or
-
Misuses our systems.
Termination or restriction does not remove payment obligations or legal rights that arose before termination.
Any provisions which by their nature should survive termination will remain effective.
SECTION 21 – WARRANTIES AND STATUTORY RIGHTS
Nothing in these Terms excludes, restricts, or replaces mandatory warranties, guarantees, or consumer rights provided by applicable law.
Products sold to consumers must comply with applicable legal conformity requirements.
Any commercial warranty we may voluntarily provide is additional to mandatory statutory rights and does not replace them.
SECTION 22 – LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.
In particular, we do not exclude liability for matters that cannot legally be excluded under applicable consumer protection rules.
To the extent permitted by applicable law, we are not responsible for losses arising solely from:
-
Misuse of a product contrary to clear instructions;
-
Unauthorized product modifications;
-
Circumstances outside our reasonable control; or
-
Uses that could not reasonably have been anticipated when the contract was entered into.
Any limitation contained in these Terms applies only to the extent permitted by applicable law.
Your mandatory rights as a consumer remain unaffected.
SECTION 23 – INDEMNIFICATION
Where permitted by applicable law, users acting outside a consumer context may be responsible for losses or claims resulting from their unlawful use of our Services or material violation of these Terms.
This section does not impose obligations on consumers that would be unfair or prohibited under mandatory consumer protection law.
SECTION 24 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will apply only to the maximum extent permitted by law.
Where necessary, the invalid portion will be severed without affecting the validity of the remaining provisions.
SECTION 25 – NO WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce it.
A waiver will apply only where it is legally valid and clearly given.
SECTION 26 – ENTIRE AGREEMENT
These Terms, together with the policies and information incorporated into them, constitute the agreement governing your use of our Services and purchases from fairix.shop.
Separate mandatory consumer rights remain applicable regardless of anything contained in these Terms.
SECTION 27 – ASSIGNMENT
You may not transfer contractual rights or obligations where doing so would materially affect our rights without our consent, except where applicable law gives you the right to do so.
We may transfer our rights or obligations as part of a legitimate business transfer, restructuring, or similar transaction, provided that such transfer does not reduce mandatory consumer rights.
SECTION 28 – GOVERNING LAW
These Terms and contracts entered into through fairix.shop are generally governed by the laws applicable to Proptech IoT ApS in Denmark, subject to mandatory consumer protection rules.
If you are a consumer residing in Austria, this choice of law does not deprive you of mandatory consumer protection rights available to you under Austrian law or applicable European Union law.
Nothing in these Terms requires a consumer to waive any mandatory right concerning jurisdiction or access to courts.
Any dispute will be handled by the competent courts determined under applicable law.
SECTION 29 – FORCE MAJEURE
We will not be responsible for delays or failures caused by events outside our reasonable control to the extent permitted by applicable law.
Such events may include:
-
Natural disasters;
-
Severe weather;
-
War or civil disturbance;
-
Government action;
-
Transport disruption;
-
Major carrier disruption;
-
Network or infrastructure failure; or
-
Other comparable extraordinary events.
We will take reasonable steps to minimize the effect of such events on existing customer orders.
Mandatory consumer rights regarding delayed or failed delivery remain unaffected.
SECTION 30 – CHANGES TO THESE TERMS
The current version of these Terms will be available on our website.
We may update these Terms where reasonably necessary, for example because of:
-
Changes in applicable law;
-
Changes to our Services;
-
Changes to payment or delivery systems; or
-
Business or technical requirements.
Changes will not retrospectively remove rights relating to orders already concluded unless permitted by applicable law.
The “Last Updated” date at the top of this page indicates when these Terms were most recently revised.
SECTION 31 – CONTACT INFORMATION
Questions about these Terms, your order, delivery, returns, or our Services may be sent to:
Store / Trade Name: fairix.shop
Legal Business Name: Proptech IoT ApS
Email: winifredwilson137@gmail.com
CVR Number: 42512575
Registered Business Address: Kløvervej 9, Hareskov, 3500 Værløse, Denmark
Postal Code: 3500
City: Værløse
Country: Denmark
For return requests, please contact us by email before sending any product back so that we can provide the appropriate return instructions and return address.