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SHIPPING POLICY
Last Updated: September 5, 2026
Thank you for shopping at fairix.shop, operated by Proptech IoT ApS.
This Shipping Policy explains our order processing times, shipping costs, estimated delivery times, tracking, delivery issues, and related procedures for orders placed through fairix.shop.
1. SHIPPING DESTINATIONS
We currently offer shipping to customers in Austria.
Shipping availability may depend on the delivery address, product availability, carrier coverage, and applicable legal or logistical restrictions.
If we are unable to ship an order to the address provided, we will contact the customer using the contact information submitted with the order.
2. ORDER PROCESSING TIME
Our standard order processing time is:
0 business days
This means that eligible orders are normally processed and prepared for dispatch on the same business day.
Orders placed:
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On weekends;
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On public holidays;
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Outside normal processing periods; or
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During periods of unusually high order volume
may be processed on the next available business day.
Processing time refers to the time required to prepare an order before it is handed over to the shipping carrier.
3. SHIPPING COST
For eligible orders shipped to Austria:
Standard Shipping: FREE (€0.00)
We do not charge customers a standard shipping fee for eligible deliveries within Austria.
If additional or optional shipping services are offered in the future, such as express or premium delivery, any applicable charges will be clearly displayed before the order is completed.
4. ESTIMATED DELIVERY TIME
Our typical estimated delivery time is:
3–7 business days
This delivery estimate applies after the order has been processed.
Business days generally exclude weekends and public holidays.
Delivery times are estimates and may occasionally vary depending on factors such as:
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Carrier performance;
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Delivery location;
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Severe weather;
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Public holidays;
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Transportation disruptions;
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Incorrect or incomplete delivery information; or
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Other circumstances outside our reasonable control.
Unless expressly stated otherwise, delivery dates are estimates and are not guaranteed.
5. ORDER CONFIRMATION
After you place an order, you will normally receive an order confirmation using the email address provided during checkout.
Please review the confirmation carefully and contact us as soon as possible if any order information is incorrect.
For assistance, contact:
Email: winifredwilson137@gmail.com
6. SHIPPING CONFIRMATION AND TRACKING
Where tracking information is available, you may receive a shipping confirmation after your order has been dispatched.
The shipping confirmation may include:
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Carrier information;
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Tracking number; and
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A tracking link.
Please note that tracking information may take some time to become active after the carrier receives the parcel.
Not all delivery services provide real-time tracking updates at every stage of delivery.
7. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please make sure that your:
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Full name;
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Street address;
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House or apartment number;
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Postal code;
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City; and
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Other relevant delivery information
are entered correctly.
If you notice an error in your delivery information, contact us immediately at:
Because eligible orders may be processed on the same business day, we cannot guarantee that an address can be changed after an order has entered fulfilment.
8. DELIVERY DELAYS
Although we aim to deliver orders within the estimated 3–7 business day delivery period, occasional delays may occur.
Possible causes include:
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Carrier delays;
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Transportation interruptions;
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Severe weather;
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Public holidays;
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Local delivery conditions;
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Incorrect delivery information; or
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Other events outside our reasonable control.
If your order is significantly delayed, please contact us at:
We will review the available shipping information and assist you where reasonably possible.
Nothing in this section limits any mandatory consumer rights available under applicable law.
9. LOST OR MISSING PACKAGES
If your tracking information indicates that your package has not progressed for an unusually long period, or if you believe that your package has been lost, please contact us.
Please provide:
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Your full name;
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Order number; and
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Any available tracking information.
Contact:
We will review the matter and, where appropriate, contact the shipping carrier.
If an order is confirmed as lost before delivery, we will provide an appropriate solution in accordance with applicable law.
10. PACKAGES MARKED AS DELIVERED
If tracking information shows that a package has been delivered but you cannot locate it, please first:
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Check the delivery location;
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Check with other members of your household;
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Check with neighbors where appropriate; and
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Review any delivery notice provided by the carrier.
If the package still cannot be located, contact us at:
We will review the available information and assist you with the next steps.
11. DAMAGED PACKAGES
Please inspect your order after delivery.
If the parcel or product arrives damaged, please contact us as soon as reasonably possible.
Include:
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Your order number;
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A description of the damage; and
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Clear photos or videos showing the condition of the parcel and product where possible.
Contact:
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection law.
12. INCORRECT OR INCOMPLETE ORDERS
If you receive:
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The wrong product;
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An incorrect quantity;
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Missing accessories;
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Missing cables or adapters; or
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An otherwise incomplete order,
please contact us at:
For automotive diagnostic devices, please check that the main device and all accessories listed as included with your order have been received.
We will review the issue and provide the appropriate assistance.
13. REFUSED OR UNDELIVERABLE PACKAGES
A package may be returned to us if:
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The shipping address is incorrect;
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The address is incomplete;
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Delivery is repeatedly unsuccessful;
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The parcel is not collected; or
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Delivery is refused.
If your package is returned as undeliverable, please contact us.
Any reshipment or refund will be handled according to the circumstances, our Return & Refund Policy, and applicable law.
Customers should ensure that accurate delivery information is provided when placing an order.
14. SHIPPING AND RETURNS
Shipping and returns are handled separately.
For eligible orders delivered to Austria:
Original Standard Shipping Cost: €0.00
If you wish to return a product, please review our Return & Refund Policy.
Do not send a return before contacting us and receiving the appropriate return instructions.
Return requests can be submitted to:
15. RISK DURING DELIVERY
For consumer orders, the risk of accidental loss or damage generally remains with us until you, or a third party designated by you other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.
This does not affect any mandatory consumer rights.
16. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in:
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Delivery services;
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Carrier arrangements;
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Legal requirements;
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Business operations; or
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Shipping procedures.
The latest version will be published on fairix.shop.
Changes will not remove mandatory rights that apply to orders already placed.
17. CONTACT INFORMATION
For questions about shipping, tracking, delivery delays, damaged parcels, or missing orders, please contact us:
Store / Trade Name: fairix.shop
Legal Business Name: Proptech IoT ApS
Email: winifredwilson137@gmail.com
CVR Number: 42512575
Registered Business Address: Kløvervej 9, Hareskov, 3500 Værløse, Denmark
Postal Code: 3500
City: Værløse
Country: Denmark
We recommend including your order number when contacting us so that we can assist you more efficiently.