Widerrufsrecht
RETURN, REFUND & SHIPPING POLICY
Last Updated: September 5, 2026
Thank you for shopping at fairix.shop, operated by Proptech IoT ApS.
This Return, Refund & Shipping Policy explains our order processing, delivery, returns, cancellations, defective products, and refund procedures for customers in Austria.
1. BUSINESS INFORMATION
Store: fairix.shop
Legal Business Name: Proptech IoT ApS
CVR Number: 42512575
Registered Business Address: Kløvervej 9, Hareskov, 3500 Værløse, Denmark
Email: winifredwilson137@gmail.com
For questions regarding an order, delivery, return, or refund, please contact us by email.
2. 30-DAY RETURN POLICY
We offer a 30-day return policy.
You have 30 days from the date you receive your order to request a return.
This voluntary 30-day return policy is provided in addition to your statutory consumer rights, including the 14-day right of withdrawal applicable to eligible distance purchases in the European Union.
To request a return, contact us at:
Email: winifredwilson137@gmail.com
Please include:
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Your full name;
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Order number;
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Product you wish to return;
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Reason for the return; and
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Photos or videos where relevant, particularly if the product is damaged, defective, or incorrect.
Please do not send a product back before contacting us and receiving return instructions.
Products returned without prior authorization may not be accepted.
3. ORDER PROCESSING
Orders are generally processed within 0 business days, meaning eligible orders are prepared for dispatch on the same business day.
Orders placed on weekends, public holidays, or outside normal processing periods may be processed on the next available business day.
You will receive order or shipping confirmation where applicable once your order has been processed.
4. SHIPPING TO AUSTRIA
We currently offer shipping to customers in Austria.
Shipping Cost
Standard Shipping: FREE
Customers are not charged a standard outbound shipping fee for eligible orders delivered to Austria.
Estimated Delivery Time
Our typical estimated delivery time is:
3–7 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, public holidays, severe weather, customs-related issues, or incorrect delivery information.
If there is a significant issue affecting your delivery, please contact us at winifredwilson137@gmail.com.
5. EU 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer in Austria or another country within the European Union, you generally have the statutory right to withdraw from an eligible online purchase within 14 days without giving a reason.
For goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us clearly of your decision before the withdrawal period expires.
You may contact us at:
Email: winifredwilson137@gmail.com
You do not need to provide a reason for exercising your statutory right of withdrawal.
Your statutory withdrawal rights are separate from and not limited by our voluntary 30-day return policy.
During the statutory withdrawal period, you may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning.
You may be responsible for any reduction in value caused by handling the product beyond what is reasonably necessary for such inspection.
6. RETURNS BETWEEN DAY 15 AND DAY 30
For returns requested after the statutory 14-day withdrawal period but within our voluntary 30-day return period, the product must generally:
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Be in the same condition in which you received it;
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Be unused and undamaged;
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Include the original accessories, cables, manuals, components, and other included items;
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Include original packaging where reasonably possible; and
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Be accompanied by valid proof of purchase.
For automotive diagnostic devices, all accessories, adapters, cables, manuals, storage cases, and other components originally supplied with the product should be returned together with the device.
We reserve the right to refuse a voluntary return outside the statutory withdrawal period if the product has been materially used, damaged, altered, or returned incomplete.
This does not affect any statutory rights you may have for defective or non-conforming goods.
7. RETURN ADDRESS
Please do not send a return directly to our registered business address unless we specifically instruct you to do so.
After your return request has been reviewed and accepted, we will provide you with the correct return address and return instructions by email.
Unauthorized returns sent to an incorrect address may result in delays.
Contact:
8. RETURN SHIPPING COSTS
Change-of-Mind Returns
For returns made because you changed your mind, including returns under the statutory withdrawal right where permitted by law, the customer may be responsible for the direct cost of returning the product unless we expressly agree to cover that cost.
Any applicable return shipping instructions will be provided before the product is sent back.
Damaged, Defective, or Incorrect Products
If the product is defective, damaged upon arrival, or you receive an incorrect product due to an error on our part, we will cover the reasonable return shipping costs where required.
Where appropriate, we may provide a prepaid return label or other return instructions.
9. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order shortly after delivery.
Contact us as soon as reasonably possible if:
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The product arrives damaged;
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The product is defective;
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Parts or accessories are missing;
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You receive the wrong product; or
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The product materially differs from what you ordered.
Please contact:
Include your order number and, where possible, clear photos or videos showing the issue.
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection law.
Depending on the circumstances, this may include repair, replacement, price reduction, or refund.
10. LEGAL GUARANTEE FOR DEFECTIVE GOODS
Nothing in this policy limits your statutory rights regarding defective or non-conforming goods.
Consumers purchasing goods in the European Union have legal protections when products are defective or do not conform to the contract.
Where applicable, statutory remedies may include:
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Repair;
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Replacement;
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Price reduction; or
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Refund.
Our voluntary 30-day return policy does not replace or reduce these statutory rights.
11. EXCEPTIONS AND NON-RETURNABLE ITEMS
Certain products may be excluded from the statutory right of withdrawal where an exemption is permitted by applicable law.
Examples may include:
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Products made specifically to the customer's individual specifications;
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Clearly personalized products;
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Digital content where performance has begun after the customer expressly consented and acknowledged the loss of the withdrawal right, where legally applicable; and
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Other products specifically exempted under applicable consumer law.
These exceptions apply only where legally permitted.
A discounted or promotional price does not by itself remove any statutory consumer rights.
If you are unsure whether your product is eligible for return, contact us at winifredwilson137@gmail.com before returning it.
12. EXCHANGES
We do not normally process direct product exchanges.
If you would like a different product, the simplest procedure is to return the original eligible product in accordance with this policy and place a new order separately.
If the product you received is defective, damaged, or incorrect, contact us first so that we can determine the appropriate remedy.
13. ORDER CANCELLATIONS
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:
Because orders may be processed on the same business day, we cannot guarantee that a cancellation request received after an order has entered fulfilment can be completed before dispatch.
If the order has already been dispatched, you may still be able to exercise your applicable return or statutory withdrawal rights after delivery.
14. REFUNDS
We will notify you after we receive and inspect your returned product.
If your refund is approved, we will issue the refund to your original payment method.
Approved refunds are generally processed within 10 business days.
We will always process refunds within any shorter or mandatory period required by applicable law.
Please note that your bank, card issuer, or payment provider may require additional time to display the refund in your account after we have issued it.
If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, contact us at:
15. ORIGINAL SHIPPING CHARGES
Standard shipping to Austria is currently free of charge (€0.00).
Therefore, no standard outbound shipping charge is normally deducted from an eligible refund.
If optional premium, express, or upgraded delivery services are offered in the future, any treatment of additional delivery charges will be handled in accordance with applicable law and the terms disclosed at checkout.
16. REFUSED OR UNDELIVERABLE PACKAGES
Customers are responsible for providing complete and accurate delivery information.
If an order cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel, please contact us.
Any refund or reshipment will be handled according to the circumstances and applicable law.
This section does not limit your statutory consumer rights.
17. CONTACT US
For questions about shipping, returns, cancellations, defective products, or refunds, please contact:
Proptech IoT ApS
Store: fairix.shop
Email: winifredwilson137@gmail.com
CVR: 42512575
Registered Business Address: Kløvervej 9, Hareskov, 3500 Værløse, Denmark
We recommend contacting us before returning any product so that we can provide the correct return instructions and return address.