FAQ

FREQUENTLY ASKED QUESTIONS

1. WHAT CAN THE AUTOMOTIVE DIAGNOSTIC SCANNER DO?

Our automotive diagnostic scanner is designed to help users identify and analyze vehicle faults efficiently.

Depending on the vehicle and supported system, available functions may include:

  • Full-system vehicle diagnostics;

  • Reading diagnostic trouble codes;

  • Clearing supported fault codes;

  • OBDII diagnostics;

  • Vehicle information and VIN recognition;

  • Battery voltage information;

  • Service and reset functions; and

  • Software updates via Wi-Fi.

The exact functions available may vary depending on the vehicle manufacturer, model, model year, ECU, and vehicle configuration.

2. IS THE DIAGNOSTIC SCANNER COMPATIBLE WITH ALL VEHICLES?

Our diagnostic devices are designed to support a wide range of vehicle brands and models.

However, compatibility is not identical for every vehicle.

Available diagnostic systems and functions may depend on:

  • Vehicle manufacturer;

  • Model;

  • Model year;

  • Engine;

  • ECU or control module;

  • Regional specification; and

  • Software version.

If you are unsure whether the scanner supports your vehicle, please contact us before ordering.

Email: winifredwilson137@gmail.com

When contacting us, please provide your vehicle brand, model, model year, and engine information where possible.

3. DOES THE SCANNER SUPPORT FULL-SYSTEM DIAGNOSIS?

Supported models may provide full-system diagnostic functions, allowing the device to communicate with multiple electronic control systems in a compatible vehicle.

Depending on the vehicle, this may include systems such as:

  • Engine;

  • Transmission;

  • ABS;

  • Airbag/SRS;

  • Body control modules; and

  • Other supported electronic systems.

The number of systems available depends on the specific vehicle.

Please review the product description or contact us before purchasing if you require a specific diagnostic function.

4. CAN I UPDATE THE DIAGNOSTIC SCANNER?

Where supported by the device, software and diagnostic data can be updated using the available Wi-Fi update function.

We recommend keeping the device software reasonably up to date to access supported improvements and vehicle data.

Update availability, update methods, and available software may depend on the specific product version.

If you need assistance with an update, contact:

winifredwilson137@gmail.com

5. HOW LONG DOES SHIPPING TO AUSTRIA TAKE?

Orders delivered to Austria are normally handled according to the following schedule:

Order Processing Time: 0 business days
Estimated Delivery Time: 3–7 business days
Standard Shipping Cost: FREE (€0.00)

Eligible orders are normally processed on the same business day.

Orders placed on weekends, public holidays, or outside normal processing periods may be processed on the next available business day.

Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, weather conditions, or other circumstances outside our reasonable control.

6. DO YOU CHARGE SHIPPING FEES?

No.

For eligible orders delivered to Austria, we currently offer:

FREE Standard Shipping (€0.00)

There is no standard outbound shipping fee for eligible Austrian orders.

If optional premium or express shipping services are introduced in the future, any additional charges will be clearly displayed before checkout.

7. CAN I RETURN MY DIAGNOSTIC SCANNER?

Yes.

We offer a 30-day return policy, which means you may request an eligible return within 30 days after receiving your order.

Consumers in Austria may also have a statutory 14-day right of withdrawal for eligible online purchases under applicable European Union consumer protection rules.

To request a return, contact us first at:

winifredwilson137@gmail.com

Please include your:

  • Name;

  • Order number;

  • Product concerned; and

  • Reason for the return.

For returns after the statutory withdrawal period but within our voluntary 30-day return period, the diagnostic device should generally be returned with its original accessories, cables, adapters, manuals, and other included components.

Please do not send a product back before receiving return instructions from us.

8. WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?

Please contact us as soon as reasonably possible if:

  • The diagnostic scanner arrives damaged;

  • The device is defective;

  • You receive the wrong product;

  • Accessories or cables are missing; or

  • The product materially differs from what you ordered.

Contact:

Email: winifredwilson137@gmail.com

Please provide your order number and, where possible, clear photos or videos showing the issue.

We will review the matter and provide an appropriate solution in accordance with applicable consumer protection law.

Depending on the circumstances, this may include repair, replacement, price reduction, or refund.

If the issue is caused by a defective, damaged, or incorrect product, we will cover reasonable return shipping costs where required by applicable law.